Frequently asked questions
Find helpful insights and information about our services, process, and approach.
How does online therapy work?
Online therapy, or teletherapy, lets you meet from anywhere you’re comfortable, eliminating the need to commute. With a private space and reliable internet, sessions are held via a secure, HIPAA-compliant video platform.
Does LifeWorks offer in-person sessions?
Yes! Face-to-face sessions help therapists observe nonverbal cues, provide a calm, focused environment, and reinforce your commitment to prioritizing mental health.
What are the fees?
LifeWorks charges $165–$200 for the initial session and $150–$175 for ongoing sessions when paying out-of-pocket. We also accept a variety of insurance plans, which can significantly reduce the client’s financial responsibility.
Do you take insurance?
Yes! We accept many insurance plans, including Aetna, Anthem, Baylor Scott & White, BCBS, Centivo, Cigna (Evernorth), Gravie Admin, Humana, Magellan, MultiPlan, Partners Direct Health, Surest Health Plan, Tricare, Tricare East and United Health Care (Optum), United Behavioral Health and more. If your plan isn’t listed, contact us to confirm coverage.
What can I expect during my first appointment?
Your first appointment is an opportunity to connect with your therapist, discuss your goals, and address the challenges that brought you to therapy. The session will include introductions, sharing background information, and scheduling future appointments.
How long should I plan to be in therapy?
The length of therapy depends on your goals and needs. Short-term therapy may last a few months, while long-term therapy can extend to a year or more. Your therapist will assess your progress and adjust as needed, ensuring the duration feels right for you.
Can I schedule appointments online?
Yes! As a current LifeWorks client, you have access to our TherapyAppointment portal, where you can schedule, cancel appointments, communicate with office staff, and more.