How does online therapy work at LifeWorks Counseling Center?

We offer online therapy using a secure, HIPAA-compliant video platform so you can meet with your therapist from anywhere you feel comfortable without needing to commute.

Does LifeWorks Counseling Center offer in-person sessions?

Yes, we offer face-to-face sessions. In-person therapy allows your therapist to observe nonverbal communication, creates a calm and focused setting, and reinforces your commitment to prioritizing your mental health.

What are the fees for counseling at LifeWorks Counseling Center?

Initial session fees range from 165 to 200 dollars, and ongoing session fees range from 150 to 175 dollars when paying out of pocket. We also accept many insurance plans that can significantly reduce your financial responsibility.

Do you accept insurance?

Yes, we accept many insurance plans including Aetna, Anthem, Baylor Scott and White, Blue Cross Blue Shield, Centivo, Cigna Evernorth, Humana, Magellan, Medicare, MultiPlan, Tricare East, United Healthcare, and more. If your plan is not listed, contact us to confirm coverage.

What can I expect during my first appointment at LifeWorks Counseling Center?

Your first appointment is an opportunity to connect with your therapist, discuss your goals, and explore the challenges that brought you to therapy. We gather background information, clarify what you hope to change, and plan next steps together.

How long should I plan to be in therapy?

The length of therapy depends on your goals and needs. Short-term therapy may last a few months, while long-term therapy can extend to a year or more. Your therapist will regularly review your progress and adjust the plan as needed.

Can I schedule appointments online through LifeWorks Counseling Center?

Yes. Clients can use our TherapyAppointment portal to schedule or cancel appointments, communicate with staff, and manage important details of their care online.

What types of counseling services are available at LifeWorks Counseling Center?

We provide general counseling, marital and family counseling, and specialized services for concerns such as anxiety, stress management, grief and bereavement, depression, career counseling, and more.

Do you offer counseling for children and youth at LifeWorks Counseling Center?

Yes, we offer youth academic and social development counseling along with other services tailored to support children and adolescents.

What specialized areas do you treat at LifeWorks Counseling Center?

We provide support for ADHD, anger management, autism spectrum concerns, body image challenges, OCD, personality disorders, phobias, trauma and PTSD, substance use disorders, and many other mental health needs.

Do you offer counseling for couples and families?

Yes, we provide marriage counseling, couples counseling, family conflict therapy, family systems therapy, and other relational services to strengthen communication and connection.

Can LifeWorks Counseling Center help with grief and loss?

Yes, we offer grief and bereavement therapy to support individuals through the emotional challenges of losing a loved one or coping with serious illness.

Do you provide support for stress and anxiety?

Yes, we help clients manage stress and anxiety using evidence-based strategies that build coping skills, resilience, and emotional balance.

Is counseling confidential at LifeWorks Counseling Center?

Yes, all therapy sessions are private and confidential in accordance with professional and legal standards designed to protect your privacy.

Can counseling at LifeWorks help with self-esteem and personal growth?

Yes, our clinicians help clients build self-awareness, strengthen self-esteem, and work through challenges that impact confidence and overall well-being.

Do you offer spiritual or biblical counseling?

Yes, we provide biblical counseling for those who want faith-aligned support integrated into their therapy experience.

Can therapy at LifeWorks address career and life transitions?

Yes, we offer career counseling and support for major life changes to help you navigate transitions with clarity, confidence, and emotional support.

Do you offer counseling for military families with active duty members or emergency responders?

Yes, we provide specialized support for military families, active duty members, and emergency responders.

How do I contact LifeWorks Counseling Center if I have more questions not answered here?

You can reach us by email at staff@lifeworkscc.com or by phone at 469-461-1908 for additional assistance.

How do I begin counseling with LifeWorks Counseling Center?

To get started, contact our office by phone, email, or through our website contact form. You can also select your therapist online and book an appointment directly as a new client.

Jackie Shaffer | LifeWorks

Jackie Shaffer

Intake Coordinator

Every Journey Begins with a Conversation

Reaching out for counseling takes courage.

You may be feeling overwhelmed, uncertain about where to begin, or wondering which therapist would be the best fit for your needs.

Jackie understands that making the first call can often be the hardest part.

Her goal is to make that first conversation feel comfortable, reassuring, and filled with hope, so you can focus on taking the next step toward healing.

Helping You Take the First Step with Confidence

As Intake Coordinator, Jackie is often the first person new clients speak with when they contact LifeWorks.

She helps schedule appointments, verifies insurance benefits, answers questions about the counseling process, and thoughtfully matches clients with the therapist best suited to their needs. Her calm, organized approach helps make what can feel like an overwhelming process simple and manageable.

Working closely with Kathy Messina and the entire LifeWorks team, Jackie helps ensure every client receives the same warmth, professionalism, and personal attention from the very first interaction.

Her passion is helping every client feel welcomed, supported, and confident that they’ve found the right place to begin.

Experience & Approach

Before joining LifeWorks, Jackie spent more than 25 years as a first-grade teacher, dedicating her career to helping children and families learn, grow, and succeed. That experience shaped the patience, organization, compassion, and attention to detail she brings to her role every day.

Jackie understands that every person who contacts LifeWorks has a unique story. She takes time to listen, answer questions, verify insurance benefits, coordinate scheduling, and help clients navigate the first steps of beginning counseling with confidence.

Working alongside Kathy and the therapists, Jackie helps create a seamless experience that allows clients to focus on what matters most—their healing.

Her passion is helping every person who contacts LifeWorks feel cared for from the very first conversation.

Getting to Know Jackie

After a rewarding career in education, Jackie discovered that her greatest joy continues to be helping people. The same patience, encouragement, and genuine care that made her a beloved first-grade teacher now help create a welcoming experience for every client who contacts LifeWorks.

She enjoys staying organized, supporting the LifeWorks team, and building meaningful relationships with the clients and families she serves. Jackie believes that even small acts of kindness can make a lasting difference, especially during moments when people are seeking help.

Her warmth, dependability, and servant’s heart make her an invaluable part of the LifeWorks family.

Jackie’s Client Care Philosophy

“Every journey begins with a first step. My hope is that every person who contacts LifeWorks feels welcomed, supported, and confident that they don’t have to navigate life’s challenges alone.”

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